Warranty Policy

Product Warranty Information

Dear Customer,

 

Thank you for choosing our products. We are committed to providing you with high-quality goods and excellent service. Here, we would like to explain our warranty policy:

 

Warranty Coverage

 

Once the product is sold, we do not accept returns or exchanges except for full-category items. For full-category items, the return shipping cost must be borne by the buyer, unless there is evidence that the item was faulty upon receipt.

 

Non-Warranty Coverage

 

Please understand that the following issues will not be covered under our warranty after inspection by our technicians:

- Damage caused by misuse, abuse, or improper maintenance

- Normal wear and tear

- Unauthorized repairs or modifications

- Accidental damage

 

Warranty Claim Process

 

1.     Contact Us: If you encounter any issues with your product, please contact our customer service team at aufirefoxhelp@outlook.com  Or you can go to the contact us page to leave your information, we will actively process your order.

 

We need you to provide in the email：

i.Provide Proof of Purchase: Ensure you have your receipt or proof of purchase ready.

ii.Describe the Issue: Provide a detailed description of the problem, including photos or videos if possible.

 

2. Return the Product: If instructed, return the product to us for inspection. We will provide you with return authorization and shipping instructions.

 

Resolution

 

If a defect is found, we will:

- Repair the product at no charge using new or refurbished parts.

- Replace the product with a new or refurbished product.

Product Warranty Information

Dear Customer,

 

Thank you for choosing our products. We are committed to providing you with high-quality goods and excellent service. Here, we would like to explain our warranty policy:

 

Warranty Coverage

 

Once the product is sold, we do not accept returns or exchanges except for full-category items. For full-category items, the return shipping cost must be borne by the buyer, unless there is evidence that the item was faulty upon receipt.

 

Non-Warranty Coverage

 

Please understand that the following issues will not be covered under our warranty after inspection by our technicians:

- Damage caused by misuse, abuse, or improper maintenance

- Normal wear and tear

- Unauthorized repairs or modifications

- Accidental damage

 

Warranty Claim Process

 

1.     Contact Us: If you encounter any issues with your product, please contact our customer service team at aufirefoxhelp@outlook.com  Or you can go to the contact us page to leave your information, we will actively process your order.

 

We need you to provide in the email：

i.Provide Proof of Purchase: Ensure you have your receipt or proof of purchase ready.

ii.Describe the Issue: Provide a detailed description of the problem, including photos or videos if possible.

 

2. Return the Product: If instructed, return the product to us for inspection. We will provide you with return authorization and shipping instructions.

 

Resolution

 

If a defect is found, we will:

- Repair the product at no charge using new or refurbished parts.

- Replace the product with a new or refurbished product.

Product Warranty Information

 

Dear Customer,

 

Thank you for choosing our products. We are committed to providing you with high-quality goods and excellent service. Here, we would like to explain our warranty policy:

 

Warranty Coverage

 

Once the product is sold, we do not accept returns or exchanges except for full-category items. For full-category items, the return shipping cost must be borne by the buyer, unless there is evidence that the item was faulty upon receipt.

 

Non-Warranty Coverage

 

Please understand that the following issues will not be covered under our warranty after inspection by our technicians:

- Damage caused by misuse, abuse, or improper maintenance

- Normal wear and tear

- Unauthorized repairs or modifications

- Accidental damage

 

Warranty Claim Process

 

  1. Contact Us: If you encounter any issues with your product, please contact our customer service team at aufirefoxhelp@outlook.com Or you can go to the contact us page to leave your information, we will actively process your order.

 

We need you to provide in the email：

i.Provide Proof of Purchase: Ensure you have your receipt or proof of purchase ready.

ii.Describe the Issue: Provide a detailed description of the problem, including photos or videos if possible.

 

2. Return the Product: If instructed, return the product to us for inspection. We will provide you with return authorization and shipping instructions.